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Bin collections & Recycling centres
Changes to your Household Waste Collection Service
We are aware that a small number of new houses within the area have not been advised of their new collection day. Arrangements have been made for the service to continue on your existing collection days until you are advised of any change. We are currently arranging the collection of the waste from those remaining households. We will arrange for the delivery of new letters and calendars as soon as possible to advise affected householders within these new housing developments of their revised collection days.
As part of the long-term improvements to the waste collection service, a significant change to the way we manage the collection of waste was required. This change included the need to alter our customer’s collection days. We recognise that this involves a major change for our customers and we thank you for your cooperation and patience during this time.
During the initial period of change we have in place additional resources to support the collection crews until they are familiar with their new collection rounds. We would therefore ask that during this bedding-in period, when the support vehicle is providing support, householders should leave their containers out until at least 6pm.
As a combined result of a change of contractor, the festive shut-down and extreme weather conditions, there is an increased number of lighting repairs currently being dealt with.
Extra resources have been employed by the new lighting maintenance contractor in order to prioritise and action repairs. Additionally, the Council's Building Services section is assisting with repairs in order to reduce this backlog as quickly as possible.
North Ayrshire Council apologises for any delays and any inconvenience caused while these repairs are progressed. It is expected that the backlog will be cleared and response times returned to normal shortly.
Service alerts telephone number
You can also call our Service alerts telephone number for any alert information: 01294 310003
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