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North Ayrshire Council

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Friday 18 November 2011
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New service helps reduce burden on bereaved families

Bereaved families no longer have to contact a long list of Council and government departments when a family member has died.

 

North Ayrshire Council has teamed up with the Department for Work and Pensions (DWP) to deliver Tell Us Once, a new service that notifies the authorities of a family's bereavement.

 

Under the new service, the local registrar can ensure that all relevant public services are made aware of the bereavement.

 

This includes Council services such as housing, housing benefit, council tax, library services, children's services and adult services.

 

As well as Council services, organisations who can be informed, if required, are:

  • Department for Work and Pensions
  • HM Revenue and Customs
  • Identity and Passport Service
  • Driver and Vehicle Licensing Agency

By notifying up to 28 different services on their behalf, Tell Us Once is a much easier way for families to report their bereavement to the relevant authorities.

 

The only information we need is a National Insurance number, date of birth, details of any benefits or services being received, driving licence or licence number and passport or passport number and town/country of birth. Details of next of kin, surviving husband, wife or partner or the person dealing with their estate may also be required.

There are Registration Offices in:

 

Irvine – 01294 324988

Largs – 01475 687591

Kilbirnie – 01505 682416

Saltcoats - 01294 463312  

Arran – 01770 600338