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North Ayrshire Council

Services A to Z:

Support to Tenants

Supporting People helps you to:

  • live more independently in your own home
  • be treated as a person with choices and rights
  • work with your support provider to agree where, when and how you receive housing support and feel safe in your own home.

What is housing support?

Housing support is a plan agreed between you and your support worker to help set up and maintain your own home. It can help you to:

  • keep yourself and your home safe
  • develop domestic or social skills; and
  • develop the skills needed to manage your finances

Who can use these services?

These services are available to you if you need some practical support to set up and keep your home. It doesn't matter whether you live in a flat, house, sheltered-housing complex or a hostel.

You can get support if

  • you live on your own or share a tenancy
  • if you own your home or rent from a landlord
  • You might be elderly, have learning disabilities, be homeless or have mental-health issues.

These are just a few of the situations where you might benefit from housing support.

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What if my circumstances change?

Supporting People is a flexible service. If you move home, your housing support can move with you. It can also change to suit your needs. If you feel that you no longer need as much support, you can talk to your care manager or service provider about reducing or stopping the service. You can receive housing support at the same time as other care, health and support services.

What if I am unhappy with my service?

If you are unhappy with your service you should contact your service provider's main office to make a complaint. Your care provider should tell you about their complaints procedure at the start of your service.

Or, you can speak to your care manager or the Care Commission.

What if I already get housing support?

If you are already receiving a housing support service, this will not change unless you ask for it to change.

What does the supporting people team do?

The team has contracts with organisations including contracts within the Council to deliver a variety services.

How do I find out more?

To find out more about Supporting People you can contact your local Social Services office or the Supporting People Team listed above.

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Contact Details

The Supporting People Team

Housing Services

Cunninghame House

Friarscroft

Irvine KA12 8EE

 

Telephone: 01294 324015

Email: housing-info-advice@north-ayrshire.gov.uk

 

What is housing support?
Housing support provides housing-related support to help vulnerable people to live as independently as possible in the community, whether in their own homes or in hostels, sheltered housing or other specialised supported housing. It can help older people remain independent.

What is Community Care?
Community Care is the name given to the range of services which support adults (aged 16 and over, 18 and over for some services) who are in need of care and support. Our aim is to assist people to live as independently as possible and to have choice about where and how they live their lives. Assistance may be for a few weeks or longer and can be provided in a variety of different ways and settings. In order to provide this support, we work closely with other agencies such as the NHS, voluntary organisations and private providers.