Tenant Participation Service Standards
The following Tenant Participation service standards were developed in consultation with staff and tenant representatives at the Tenant Participation Strategy review day in 2007. They were reviewed again in 2009:
Joining an existing Tenants and Residents Association:
Service Standard 1
We will give your contact details to a local Tenants and Residents Association within three working days
Setting up a new Tenants and Residents Association
Service Standard 2
We will provide information on how to set up a new Tenants and Residents Association within three workings days of you asking for it" A copy of our Tenant Participation Strategy A copy of the Tenants and Residents manual on how to set up a Tenants & Residents Association A copy of our Tenant Participation leaflet A copy of our latest newsletter"
Service Standard 3
We will within 10 workings days, meet any tenants who are interested in setting up a new Tenants & Residents Association, arrange a venue for the first public meeting and invite all tenants in the area within another 15 working days.
Supporting existing Tenants and Residents Associations
Service standard 4
We will provide support, training and funding for Tenants & Residents Associations in the following areas:
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The role of the Chairperson
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The role of the Secretary
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The role of the Treasurer
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The role of Committee Members
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Introduction to Tenant Participation
Service standard 5
We will attend meetings, as long as we are given 15 working days notice and a copy of the agenda.
Monitor & Reporting on our standards
We will use a range of methods to measure our performance to see if we are meeting our standards. The North Ayrshire Tenants & Residents Network will monitor these standards. We will publish details of how we are doing in our annual performance report (PDF 325Kb), our tenant's newsletter, on our website and in our local area housing offices.