Adaptions and Repairs
Telephone 0800 0196 444 and give us as much information as possible about your repair
Our Response Times
When you report a repair to us we assess the nature of the problem and the circumstances and then put it into one of the following categories.
Emergency - make safe within 24 hours
For situations where there is a real danger to life or limb, major damage to the property, flooding, or the home is insecure.
Urgent - repair completed within 3 days
For situations that are causing serious inconvenience or where there is a health or security risk or a risk of damage to the property.
Routine - repair completed within 21 calendar days
For situations that do not cause immediate inconvenience or where there is no danger to people's lives.
Inspections
We will need to inspect some repairs before we can decide what work we need to do. We will arrange an appointment with you.
Working Hours and Appointments
Our operatives work between 8.00 a.m. and 4.30 p.m. (3.30 p.m. on Fridays). For Emergency or Urgent repairs they may call at any time. For routine repairs we will usually have agreed a morning (up to 12 noon) or afternoon (after 12.30 p.m.) appointment on a particular date.
Tenants' Right to Repair
Under the Right to Repair Scheme, we must complete certain repairs within set time limits. These are repairs which, if not carried out on time, could affect your health or safety. They are called qualifying repairs.
If we do not complete a qualifying repair within the correct time you have the right to instruct another approved contractor to do the work and bill the Council. Also, you may be entitled to compensation.
Contact us on our Repairs Freephone number 0800 0196 444.