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Sundry Debtors
Sundry Debts are miscellaneous invoices issued for a wide variety of Council Services. Things like:
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Commercial rents
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Pest Control services
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Hire of Leisure Facilities
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Out of school care
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Housing property recharges
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Residential care charges
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Meals on wheels
In addition to Sundry Debts for services, miscellaneous invoices are also raised when certain entitlements are overpaid. This includes overpayment of salaries. Invoices are payable on receipt – details of how to pay are printed on every invoice.
All Council invoices are subject to recovery action if unpaid. This can be avoided by paying the invoice on time or discussing payment arrangements with a member of the Debt Recovery Team by telephoning 01294-324518.
If an invoice is deemed to be incorrect the department that issued the invoice should be contacted (contact details are given on every invoice).
How can I Pay?
North Ayrshire Council offers the following methods for you to pay Sundry Debtor Invoices:
By Telephone – you can contact the Debt Recovery Team by dialling direct on 01294-324518 from 9.00am to 4.45pm Monday, Tuesday and Thursday, 10.15am to 4.45pm on Wednesday and 9.00am to 4.30pm on Friday. You need to quote your Sundry Debt invoice number and have your debit or credit card details available.
Standing Order – If you receive a regular invoice from us you may be able to pay by Standing Order. Payments can be made directly from your bank or building society. Please contact the telephone number shown on your invoice in order to arrange payment details and obtain a standing order mandate.
By Post – Cheques and postal orders should be crossed and made payable to North Ayrshire Council. Your name and address and Invoice Number should be written on the back and then posted to:
Chief Financial Officer
North Ayrshire Council
PO Box 8254
Irvine
KA12 8DA
Bank Giro Credit – The bank giro credit slip can be used at any bank. The banks may charge for this service.
In person – Payment can also be made in person at any of the following offices during normal working hours.
The Municipal Bank
Ground Floor
Cunninghame House
Irvine
Or at our local offices :
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9/11 Glasgow Street, Ardrossan
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2 Townend Street, Dalry
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2nd Floor, Bridgegate House, Irvine
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Shore Road, Lamlash, Arran
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Garrison House, Millport, Isle of Cumbrae
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34/36 Main Street, Kilbirnie
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19 School Wynd, Kilbirnie
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Howgate, Kilwinning
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Brooksby Medical & Resource Centre, 31, Brisbane Road, Largs
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45 Ardrossan Road, Saltcoats
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1st Stop Shop, 17 Vernon Street, Saltcoats
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27 Vernon Street, Saltcoats
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1 Main Street, Stevenston
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2 Townend Street, Dalry
Recovery of Unpaid Invoices
Failure to pay the invoice by the due date will result in further action being taken to recover the balance outstanding. A Final Demand will be issued for the outstanding balance. If payment is not made in accordance with this demand the arrears will be passed to Legal Services for collection. Further recovery action can be taken in the form of a decree obtained through the Sheriff Court. This gives the Council the authority to lodge a bank arrestment or earnings arrestment or to lodge a petition at the Sheriff Court for the sequestration or bankruptcy of a person. Should such action be taken your credit rating may also be affected.
Payment Difficulties
North Ayrshire Council encourages payment in full, but should you experience problems paying your invoice please tell us immediately in order for us to provide you with assistance and advice on suitable instalment arrangements and other payment options. You can contact us by the methods detailed below. The Debt Recovery Team can also put you in touch with Money Advice and Welfare Rights Advisors for additional, independent and confidential help.
Debt Management & Recovery Policy
Financial Services is responsible for the billing, collection and recovery of the following taxes or charges:
Council tax
Non-domestic rates
Housing benefit overpayments
Residual community charge (Poll Tax)
Sundry Income for goods or services received from the Council
The debt management and recovery policy (PDF, 84.5Kb) gives the structured approach that will be taken by Financial Services (Revenues & Benefits) and partners to manage the recovery of debts due to the Council and maximise the collection levels of all types of debt under its responsibility.