Council Tax Performance
Current Performance
The following information details our current processing performance (Word 107Kb) for this week (23.01.12 to 27.01.12)
Quarterly Performance
The Council Tax Service aims to provide excellent customer service and performance. The following information details our processing and quality assurance performance from 1 April 2011 to 31st December 2011. Your experience of our service will help shape our performance standards for the future and as a result your compliments, complaints and suggestions are welcomed. The number of compliments, complaints and suggestions we have received over the last nine months are also provided.
The Council Tax Service works in partnership with various Council Services and external partners. If you wish to make a complaint, compliment or suggestion on the service you have received from either the Council Tax Service or any of our internal or external partners please contact the office on the contact details above.
Cost of Collection and Collection Performance
The following information details our collection performance (Word 158Kb) for the financial year 2010/11 and the cost of collecting Council Tax per dwelling for 2010/11.
Customer Satisfaction Surveys
In November 2010 the Council Tax Service launched its new customer satisfaction surveys which were completed by customers who contacted us by telephone, letter, email and face to face enquiries. These surveys have continued to be collated and combined with the annual customer surveys which are conducted by the Council Tax Service our Customer Satisfaction level is currently 92% as at the end of December 2011.
Customer Complaints 2008 to 2011
The Council Tax Service aims to provide a high standard of customer service. We publish the number of complaints we receive on a quarterly basis and the action we have taken. However, we have also analysed the number and type of complaints both informal and formal that have been received over the last three years. The results of this analysis and the action we have taken are detailed below:
Analysis of Customer Complaints 2008 to 2011 (Word 1.04Mb)