Council Tax - Individual Account Enquiries
We bill and collect Council Tax from the residents of all properties in North Ayrshire. We also collect water and wastewater charges on behalf of Scottish Water.
Billing and Payment
If you have any queries about your bill, payment information, arrears of Council Tax or a general enquiry please contact us by the methods detailed below.
Discounts and Exemptions
There are various Discounts and Exemptions available for Council Tax. To request an application form or to find out if you would qualify please contact us on methods detailed below.
Arrears
If you are having difficulty paying your Council Tax please contact the Debt Recovery Team by the methods detailed below.
By Telephone
Billing and Payment enquires 0845-603-0592
Discount and Exemption Enquiries 0845-603-0592
Lines are open Monday to Friday 8.30am to 5.30pm.
Arrears 01294-324901
Lines are open as follows:
Monday, Tuesday and Thursday 9.00am to 4.45pm
Wednesday 10.15am to 4.45pm
Friday 9.00am to 4.30pm
In Person
You can also contact us in person at Cunninghame House, Irvine. The opening hours are as follows:
Monday, Tuesday and Thursday 9.00am to 4.45pm
Wednesday 10.15am to 4.45pm
Friday 9.00am to 4.30pm
In Writing
Alternatively you can use the 'Contact Us' facility, or write to us at the following address:
Council Tax Section
North Ayrshire Council
Financial Services
Cunninghame House
Irvine
KA12 8EE
It is important to us that you receive a consistently high standard of service when you contact us. Our Customer Charter |sets out the standards you can expect .