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North Ayrshire Council

Services A to Z:
 

Residents change of circumstances

If your circumstances change you need to tell us. Changes in circumstances which can effect your entitlement to other council services.  

If you have moved house you should advise the Council of your new address:

For informing us of change of address for Council Tax and Housing Benefit, please use our change of address form (PDF, 38.3kb)
For other changes in circumstances use our change of circumstance form (Word, 52.5kb) 

 

If your library account has been activated in the Online Library Catalogue, please use this system to notify the library.

 

Or you can Contact Us to let us know of any other changes to your circumstances.

What is a 'change in circumstances'?
There are different rules depending on whether you are a working age customer or a pension age customer.

Working Age

You must tell us if your circumstances change because it may affect your benefit. You should let us know, in writing, within one month of the change. If you do not and the change means you could get more benefit, we may not be able to pay you the extra benefit.
Tell us at once if the following happens:
  • - you change your address;
  • - you start or stop getting Income Support, Income Based Jobseekers Allowance or Income related Employment and Support Allowance;
  • - your income and/or capital changes;
  • - the income and/or capital of your children or other people in your household changes;
  • - anyone joins or leaves your household;
  • - you or your partner go into hospital for more than four weeks or long term care in a nursing home.
If you are not sure if a change will affect your Housing and/or Council Tax Benefit please contact the Benefits Service for advice.


Pension Age

If you do not get Pension Credit you must tell us if your circumstances change because it may affect your benefit. You should let us know, in writing, within one month of the change. If you do not and the change means you would get more benefit, we may not be able to pay you the extra benefit.

If you received Pension Credit, you must tell us if:

Guarantee Pension Credit
  • - a partner moves in or out;
  • - you or your partner go into hospital or residential care;
  • - anyone else comes to live with you; or
  • - your rent or tenancy details change.
If you receive the savings part of Pension Credit, you must also tell us if:
  • - your savings go over £16,000; or
  • - you are away for more than 13 weeks.