Community Safety
We work with tenants to ensure the safety of all our housing estates.
Safety and Security
With a few simple precautions, you can prevent damage to your home or distress to your family.
Gas
If you smell gas free phone 0800-111-999 at any time, day or night every day of the year. Call from outside your house.
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Don't create a flame or smoke.
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Open doors and windows,
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Keep people away from the area
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Turn the gas off at the mains.
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Don't turn on electrical switches including lights or phones
Check your cooker or fire to see if the gas has been left on unlit or if the pilot light has gone out.
Gas safety and carbon monoxide
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Keep rooms well ventilated and make sure vents in walls or windows are not blocked or closed.
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Buy gas appliances marked with the British Standard Kite Mark and use CORGI registered gas installers to connect and service them.
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We service and repair appliances we installed.
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We also carry out a gas safety check once a year. You must, by law, allow us into your home.
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If there is a gas fire in a room you must not use this room as a bedroom.
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Do not paint any gas appliance.
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Do not remove a hearth from beneath a gas fire.
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Fire
Cooking, smoking, candles, any electrical items and the effects of alcohol are the main causes of fire in this area.
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Regularly test your smoke detector and replace the battery when necessary. If it is faulty, contact our Repairs Contact Centre immediately.
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Make sure all cigarettes are put out properly
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Don't dry clothes over heaters.
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Don't use chip pans. We suggest you use a deep fat fryer instead.
Strathclyde Fire and Rescue have more information on fire prevention.
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Security
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If you have a door viewer (spy hole), check to see who is calling before opening the door. If you do not know them and they do not have an appointment, do not open the door.
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If you are expecting a caller, always ask to see some form of identification. Check it carefully. If you are unsure, ask the caller to wait outside while you telephone the organisation they claim to represent.
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Mark your TV etc.. with your postcode and house number, or keep a note of serial numbers.
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When you go out in the evening, draw the curtains and leave a light on in a main room.
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Arrange with a neighbour to keep an eye on each others' houses. Inform us if you are going away for a long time - more than 4 weeks.
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If you want to set up a 'no cold calling' zone in your area, you should contact Trading Standards.
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We also have a Caretaking or Concierge service within some council buildings.
Electrical safety
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Unplug appliances when not in use.
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Isolate any faulty switch or socket. Turn off that circuit at the consumer unit (fuse box). Unplug appliances and phone us.
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Don't touch bare wires or wet fittings. Turn off the supply to that circuit at the consumer unit and don't use the fitting again until it is repaired or completely dry.
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Don't overload sockets. Avoid using double adaptors. Use one appliance at a time.
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Don't carry out any electrical work at all without our permission and advice.
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Report any fault to us immediately.
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Door entry systems
To maintain security:
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make sure that the door locks behind you
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never leave the entrance door propped open
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try not to allow people who do not live in the block to follow you in even if they appear genuine - they should press the button for the flat they are visiting.
Don't disturb asbestos material
Some of our properties contain asbestos. Asbestos (PDF 400Kb) materials are not dangerous if they are in good condition and left undisturbed.
If you want to carry out DIY, such as drilling boards to fix shelves, removing ducts or bath panels and you are unsure about what type of board or wall it is, you must contact the Repairs Contact Centre to arrange for a surveyor to visit you.
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